Return & Exchange Policy

 

At SmartGadgetsGuru.com, we value your satisfaction and aim to provide you with quality products and reliable service. Please read our return and exchange policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is missing from your order, or

  • The product is received in a damaged or defective condition.

To process a return or refund, you must share a proper unboxing video showing the issue clearly. The video must capture the package being opened for the first time, without any cuts or edits.

2. Verification Process

Once we receive your unboxing video and supporting details, our team will verify the footage and confirm whether your return request is eligible.
If approved, the refund amount will be credited to your original payment method within 7 working days.

3. Non-Returnable Cases

We do not accept returns or exchanges in the following situations:

  • No proper unboxing video provided

  • Product damaged due to customer mishandling

  • Change of mind or dislike after delivery

  • Minor packaging wear or delays caused by courier companies

4. Exchange Policy

Currently, we do not offer direct product exchanges. However, if your order qualifies for a return (as per the above criteria), you may place a new order once the refund has been credited.

5. Shipping Charges on Return

A ₹99 shipping charge will be deducted from the total refundable amount for any approved return.

6. How to Request a Return

To raise a return request, please contact our support team within 48 hours of delivery with:

  • Your order number

  • The unboxing video and clear images of the product

📞 Phone: +91 9999825783
📧 Email: dharmesharora2020@gmail.com